Client Experience Manager

Position:

Client Experience Manager

Location:

Oxfordshire, UK; Torrance, CA

Duration:

Full Time

Starting Date:

05/26/22

About Singer:

We are passionate about creating some of the most awesome automobiles in the world. Founded in California in 2009, Singer Vehicle Design is a luxury brand with a global clientele and operations in the US, the UK, and Switzerland. Our mission is described simply as: “A Relentless Pursuit of Excellence.” The company has become renowned for its collaboration with owners of the air-cooled Porsche 911 in pursuit of bespoke restorations.

Job overview:

The Singer Vehicle Design’s Client Experience Team is responsible for ensuring that customers receive a best-in-class client journey from first engagement through to delivery. The Client Experience Manager acts as a single point of contact and concierge for all client related issues and questions, drawing on support from other functions within SVD.

Responsibilities:

Manage Singer clientele throughout their journey from initial order to delivery
Engage with clients regularly, sharing updates and all decision-based deadlines
Provide high-quality, technical and/or nontechnical education and training to clients and other contacts on topics such as: brand history/values, customer experience, current/future technology, performance, application and overall benefits
Support the development of a proper communication process, protocol and tools for future scalability, including Client Portal, gifting process and 3C strategy
Develop structures and templates for all client interaction in order to successfully measure KPIs for all client engagement programs and initiatives
Support strategic decision making based on customer insights
Work in a cross functional team environment as a strong team player and demonstrate ability to work with other functional groups to achieve company-wide goals
Elevate the Singer Vehicle Design brand and ensure every point of contact is an excellent experience
Report to the department head regarding objectives, planned activities, reviews, analysis, budgets and expenses – 100% data accuracy required

Qualifications:

5+ years of experience within luxury automotive industry or equivalent brand industry.
5+ years of specific experience in a client management or customer facing role
Bachelor’s degree in Business Administration or another relevant field is desired
Team oriented, strong ability to multi-task and work in a fast-paced environment and to meet multiple deadlines
Strong organizational, problem-solving and collaborative skills with the ability to prioritize effectively and efficiently within and across departments
Professional appearance, excellent verbal and written communication abilities
Proficient with Microsoft Office (incl. Excel, PowerPoint, SharePoint, Teams), as well as various digital illustration, editing, and design-based programs and tools
Prior experience in rapidly growing business environment
Ability to work independently and from home
Detailed knowledge of Singer Vehicle Design’s history, heritage and services (preferred)

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Client Experience Manager

Position:

Client Experience Manager

Location:

Oxfordshire, UK; Torrance, CA

Duration:

Full Time

Starting Date:

About Singer:

Job overview:

Responsibilities:

Qualifications:

Apply

Personal Information

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